How do your raw plant extracts comply with Health Canada NPN requirements?
Every botanical batch manufactured for the Canadian market is paired with a technical dossier engineered to satisfy Health Canada's Natural Health Product regulations. This includes clear species taxonomy (botanical Latin binomial, family, and specific plant part used), defined marker compounds verified via validated analytical methods (HPLC, UV, GC-MS), and comprehensive screening data covering heavy metals (lead, cadmium, arsenic, mercury), residual solvents (aligned with USP <467> and ICH guidelines), pesticide residue panels, and microbiological pathogen screens.
What are the lead times and shipping routes for bulk orders to the Greater Toronto Area (GTA)?
We offer flexible air and ocean freight logistics tailored to your production schedules. Standard air freight shipments to Toronto Pearson International Airport (YYZ) typically clear customs and deliver within 5 to 8 business days. For high-volume drum orders (FCL/LCL ocean freight), goods are routed through the West Coast or Port of Montreal with transshipment to Ontario regional distribution hubs in 22 to 30 calendar days. Expedited air samples for bench-top pilot batches typically arrive in Toronto within 3 to 4 business days.
Can we request pre-shipment samples and third-party laboratory verification?
Yes. We supply 50g–200g lot-identified pilot samples directly to your quality control laboratory in Toronto, accompanied by a genuine pre-shipment Certificate of Analysis. If your internal SOPs require third-party verification within North America, we routinely collaborate with ISO 17025 accredited analytical laboratories (such as Eurofins, SGS, or certified Canadian labs) to run secondary assays before full commercial batch release.
What is your Minimum Order Quantity (MOQ) for custom botanical specifications?
For standard off-the-shelf inventory (such as standard Red Reishi, Green Tea, or Maca Extract), our standard MOQ is a single 25kg fibre drum lined with food-grade double polyethylene bags. For bespoke extractions—such as custom carrier systems, unique particle size distributions (e.g., micro-milled 200 mesh), or narrow-band standardized percentages—our manufacturing run MOQ starts at 100kg to 500kg, depending on the botanical raw material biomass yield.
How are import duties, customs tariffs, and Canadian GST/HST handled?
We accommodate various Incoterms based on your procurement capabilities. For organizations with their own internal customs brokerage, we ship on FOB China, CIF Toronto, or CIP terms. Alternatively, we provide Delivered Duty Paid (DDP) solutions wherein import duties, customs clearance through the Canada Border Services Agency (CBSA), and domestic freight to your loading dock in Mississauga, Markham, or Toronto are managed seamlessly.
Do your products maintain stable shelf-life during winter transport in Canada?
Yes. All our botanical active powders undergo vacuum desiccation and are packed in nitrogen-flushed, sealed moisture-barrier bags before placement inside robust fibre drums. This multi-layered barrier protects the materials against atmospheric moisture absorption, thermal shock, and condensation cycles during Canadian winter haulage.